Contact Information for Registering Complaints

We will strive to respond promptly and sincerely concerning customer complaints, consultation etc. concerning business operations.
For complaints and consultations, please contact below phone or in writing.

 Contact:
Compliance Department EVOLUTION JAPAN Securities Co., Ltd.
〒102-0094 New Otani Garden Court 12F 4-1 Kioicho Chiyoda-Ku, Tokyo Japan
Contact Number:03-4510-3352
Operating Hours:9:00~17:00 (Monday to Friday except for public holidays)
Email:customer@evo-sec.com

Please note that we also use the following external organizations and others as necessary for customer ‘s complaints resolution of dispute concerning our business.

Regarding Type 1 and 2 Financial Instruments Business Operation

Organization Name:Non-Profit Organization, Financial Instruments Mediation Assistance Center
Location: 〒103-0025 Daisan Shoken Kaikan, 2-1-13, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo (Tokyo Head Office)
Contact Number:0120-64-5005(Toll-free)
Operating Hours:9:00~17:00 (Monday to Friday except for public holidays)

Regarding Money Lending Business Operation

Organization Name:Japan Money Lending Association Center for Money Lending Consultation and Dispute Resolution

Location:〒108-0074 3-19-15 Takanawa Minato-ku Tokyo
Contact Number:03-5739-3861